FAQ

Questions families ask before starting a Legacy Book

Clear answers about the product, privacy, AI, payment, and delivery before you begin.

Frequently asked questions

What is a Legacy Book?

A Legacy Book is a hardcover keepsake built from your family photos, stories, letters, voice notes, and meaningful moments. It is made to feel personal, not like a generic photo album.

What makes Loresta different?

We focus on the story behind the photos. We help organize memories, write captions, shape chapters, and turn scattered material into a book your family can actually read and revisit.

What types of books do you offer?

Most families start with a family story, parent tribute, grandparent book, love story, memorial book, or milestone gift. You can also begin with a self-serve option if you already know what you want to include.

How long does it take to create a Legacy Book?

A simple book can move quickly once materials are gathered. More guided books depend on how much you upload, how much writing help you want, and how many revisions your family needs before print.

Is my content safe and private?

Your memories should stay private and protected. The current preview uses local browser drafts, and production storage should be connected before paid fulfillment goes live.

Who owns the content I upload?

You do. Your photos, stories, recordings, letters, and family materials remain yours. Loresta only uses them to help create your book and support your order.

Do you share my content or sell my data?

No. Family memories are not advertising inventory. The product depends on trust, privacy, and careful handling of personal material.

Can I delete my data?

Yes. The production experience should include a clear deletion path so families can remove project materials when they no longer need us to hold them.

Can AI make up or change my memories?

No. AI can organize, draft, summarize, and polish what your family provides, but it should not invent life events, relationships, or fake stories.

How does the AI organize my content?

It can help group materials into chapters, suggest prompts, draft captions, summarize recordings, and turn messy notes into a clearer story for you to review.

Can I review and edit everything?

Yes. You should be able to review the book before it is printed and request changes so the final version still sounds like your family.

What if the AI gets something wrong?

You can correct it before print. Human review, family edits, and approval are important because authenticity matters more than speed.

How does checkout work?

Choose a package, tell us who the book is for, add the memories you already have, and continue into details. The paid launch should connect secure payment and upload storage before real orders are accepted.

What payment methods do you accept?

The site is prepared for Stripe payment links, so card payments and supported Stripe methods can be used once payment links are connected.

Can I gift a Legacy Book to someone?

Yes. A Legacy Book works well as a gift for a parent, grandparent, partner, sibling, or family member. You can start with just a few materials and add more later.

Can I cancel or get a refund?

Because each book is custom, refunds should depend on where the project is in the process. Before print, changes and cancellations are easier. After print, the policy should be clear before checkout.

Where do you ship?

The initial checkout is written for US shipping. Additional locations can be added once fulfillment and shipping costs are finalized.

How long does shipping take?

Shipping time depends on printing, proof approval, and carrier speed. The clearest promise is to show an estimated production and delivery window before payment.

How is my book packaged?

A Legacy Book should arrive in protective packaging that feels gift-ready and keeps the hardcover safe during delivery.

What if my book arrives damaged?

If a book arrives damaged, contact support with photos of the packaging and book. The production policy should make replacement steps simple and fair.

Still have questions

We are here to help

Our team is happy to answer anything before you start your Legacy Book.

Contact us

Why families trust Loresta

Your privacy, protected

Careful handling keeps your memories safe

Made with care

Every book is crafted with intention

Premium quality

Beautiful materials, printed to last

Trusted by families

Built for stories worth keeping